We had a client that bought their first dream home to start their adult lives. The 5th night staying in their brand new home they heard an explosion and then water hitting the floor in the kitchen. They both rushed to the source of the problem and soon found their brand new kitchen under 1 inch of water. It was about 2 am. I gave my cell number for emergencies to my clients. Suddenly Im awake and trying to deal with this new frantic couple. We have a special group of people to deal with these emergency situations. We called Ryan Peacock at 2:15 am and he picked up the phone and was on the problem instantly dealing with the situation. His workers were out there in 30 min accessing the damage and they had the problem fixed and started the clean up and mold prevention process. Its extremely crucial to have contacts that can help 24 hours a day.